Shipping policy

Here's a professional Shipping Policy you can customize for Lemon Atelier:

Shipping Policy

Order Processing

All orders are processed within 1–5 business days after payment has been received and verified. During peak periods, product launches, promotions, or holidays, processing times may be longer.

You will receive a confirmation email once your order has been placed and a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Locations

Lemon Atelier currently ships to:

  • New Zealand

  • Australia

  • United Kingdom

  • Europe

  • Other selected international destinations

If your country is not available at checkout, please contact us before placing an order.

Shipping Times

Estimated delivery times:

  • New Zealand: 2–7 business days

  • Australia: 5–12 business days

  • United Kingdom: 7–15 business days

  • Europe: 7–20 business days

  • International: 10–25 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Any free shipping promotions will be clearly stated on our website.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Tracking Your Order

Once your order has been shipped, you will receive tracking information via email.

Please allow up to 48 hours for tracking information to become active.

Lost or Delayed Packages

Lemon Atelier is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances outside our control.

If your package appears lost, please contact us and we will work with the shipping carrier to investigate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

Contact Us

If you have any questions regarding shipping, please contact us at:

Lemon Atelier
Owner: Blandine Goko
Email: support@lemonatelier.com

Since you're planning to start with pre-orders and small production runs, I would actually add a sentence explaining that some items may be made to order or available on pre-order, so customers understand there may be longer processing times for certain collections. This can reduce customer complaints later.